FAQ

Ketsuraku FAQ

Welcome to Ketsuraku! We’ve compiled answers to your most common questions below. If you don’t find what you’re looking for, feel free to contact us via the chat feature on our website.

General Questions

What is Ketsuraku? Ketsuraku is a print-on-demand store offering beautiful and stunning framed artwork prints designed to elevate your home decor. Each piece is carefully designed to blend art with aesthetic functionality. We use Gelato as our print on demand provider. 

Where are you located? We are an online business that serves customers in Canada, United Staes, Australia, New Zealend and the United Kingdom offering worldwide shipping. Our HQ is in Brisbane, Australia.

Ordering & Payment

How do I place an order? Browse our collections, select your favorite artwork print, choose the desired size, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.

What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods depending on your region.

Can I make changes to my order? If you need to make changes, please contact us via the chat feature on our website within 24 hours of placing your order. Once your order is in production, changes may not be possible.

Shipping & Delivery

Where do you ship? We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.

How long does it take to receive my order? Production typically takes 3-5 business days. Shipping times vary by destination:

  • Domestic: 5-7 business days

  • International: 10-20 business days

Will I receive a tracking number? Yes, once your order ships, you’ll receive an email with your tracking information.

Product Details

What materials are your artwork prints made of? Our artwork prints are created on premium, high-quality paper with vibrant inks to ensure durability and stunning visuals. Each piece is framed for easy display.

What are the frame specifications?

  • Frame Material: Durable aluminum ensures longevity.

  • Frame Color: Classic black adds a touch of sophistication.

  • Frame Measurements: Approximately 20mm (0.8") thick and 10mm (0.4") wide for a sleek profile.

  • Protection: Shatterproof plexiglass safeguards your artwork while maintaining clarity.

What are the paper specifications?

  • Paper Finishing: Semi-glossy finish enhances colors with a subtle shine, perfect for showcasing minimalist designs.

  • Paper Weight: 170 gsm (65 lb), thickness: 0.19 mm (7.5 mils) ensures durability.

  • Sustainable Paper: Made from FSC-certified materials or equivalent for eco-conscious buyers.

Do the artwork prints come framed? Yes, all our artwork prints come beautifully framed, ready to hang and enhance your space.

What sizes are available? We offer 15 sizes (inches for US/CA, cm for the rest of the world) to fit any space. For custom sizes, please contact us via the chat feature on our website before placing your order.

Returns & Refunds

What is your return policy? We accept returns for defective or damaged items. Please contact us via the chat feature on our website within 7 days of receiving your order with photos of the issue.

Can I cancel my order? Orders can be canceled within 24 hours of purchase. After that, cancellations may not be possible as production will have begun.

How do refunds work? Refunds will be processed to your original payment method once the return is approved. Processing time may vary depending on your bank or payment provider.

Contact Us

How can I get in touch with Ketsuraku? We’re here to help! Reach out to us via the chat feature on our website. We aim to respond within 48 hours.

Do you offer bulk orders or partnerships? Yes, we’re happy to discuss bulk orders and collaborations. Please contact us via the chat feature on our website with your inquiry.

Thank you for choosing Ketsuraku to enhance your home with stunning framed artwork prints!